PROGRAMME FOR OPTIMIZING BUSINESS TRAVEL EXPENDITURES

Business Plus Lufthansa City Center, as the professional partner in organizing business travel, meets customer expectations and aims at reducing the costs of business travel.

We are able to reach the above goal because our team includes highly qualified employees who understand the needs of our customers and follow the established rules of cooperation with them. Continuous trainings and technology developments allow us to guarantee top quality customer service, based on international standards. Our cooperation with customers involves the following services:

1. AIR TICKETS

Business Plus Lufthansa City Center will implement Saving Programme by:

• making use of the programme calculating the lowest fare,
• offering several price options for particular routing, including low cost carriers, enabling the customer to choose optimum connection,
• taking into account the customer profiles, including all benefits arising from airline loyalty programmes,
• making use of Cross Ticketing, two one-way tickets, net/net fare principles, whenever possible,
• focusing on booking the flights of mutually agreed carriers, in order to maximise the bonus for the company,
• combining individual bookings into group bookings with attractive group fare,
• applying mutually agreed principles of travel policy to travel of customer’s employees, by making use of customer profiles and taking into account Travel Policy,
• applying special rates arising from trilateral agreements, or direction rates.

2. HOTELS

• offering the best rates for hotel accommodation in Poland, arising from own hotel system,
• offering accommodation in hotels all over the world, at special rates negotiated by Business Plus Lufthansa City Center for its customers,
• implementing the principles of company policy in selecting the correct hotel category for particular employees,
• offering the option of implementing hotel systems (covering both hotels in Poland and abroad), granting access to special rates and various reports, directly at customer location,
• negotiating special rates on behalf of our customers.

3. CAR HIRE

• applying special rates granted to Business Plus Lufthansa City Center by renowned car rental companies all over the world,
• applying the system of car rental vouchers,
• negotiating special rates on behalf of our customers.

4. TRAIN TICKETS

• customer service involving information, reservations and sales of train tickets in domestic and foreign traffic, at own ticket counters,
• courier services involving delivery of train tickets to locations pointed out by our customers (within Poland),
• self-service in checking domestic and foreign connections on Business Plus Lufthansa City Center website.

5. INSURANCE

• offering insurance policies covering accidents, luggage or costs of trip cancellation, to every individual customer and groups,
• negotiating special insurance rates for frequently ordering companies.

6. VISAS

• acting as intermediary in arranging visas for the countries requiring them,
• assistance in filling out visa documents.

Business Plus Lufthansa City Center will analyze customer expenditures on air and train travel, hotel accommodation, etc., to define:

• the most frequently used airlines,
• the most frequent destinations (arrival airports),
• booking classes,
• the most frequently used hotel accommodation.

The results of such analyses will enable Business Plus Lufthansa City Center to negotiate for our customers:

• trilateral agreements, including favourable provisions, with selected airlines with the highest number of tickets issued on their connections,
• special rates to the most frequently used airports,
• membership in loyalty programmes for corporate customers with low volume of air travel,
• special travel insurance rates for all travelling persons,
• present web-based applications for obtaining information and placing orders,
• implement – at customer’s request – hotel booking systems at customer’s location,
• grant access to analytical reports.

In order to improve customer service, Business Plus Lufthansa City Center may undertake the following actions:

• designate selected team of employees responsible for contacts with and services for the customer’s company,
• establish customer service post, with delegated trained employee, in the customer’s office, in order to process all travel requests for company employees,
• provide free of charge trainings or consultations, helpful in getting acquainted with terms used in tourist sector, inform on the conditions of cooperation in making bookings, types of fares and conditions of their application,
• mutually work out the optimum model of cooperation between persons placing orders and the ones implementing them,
• jointly draw up the Travel Policy.

 EXTRA BENEFITS

• reduction in travel costs by even 50%,
• advanced reporting system allowing to control company costs and costs generated by its particular divisions,
• access to 6,000 hotels all over the world, offering up to 50% discount from official rates,
• VIP card for the most frequent travellers,
• 24-hour telephone assistance available from any location,
• contact with our offices in 70 countries all over the world, through our global network,
• arranging private travel of company employees,
• provide extensive range of holiday offers,
• provide uniform conditions of rendering services to particular divisions of our corporate customers,
• offer attractive forms of settlement.